Privacy Policy

Effective Date: June 20, 2026  |  Last Updated: June 20, 2026

Biblical Solutions (“Biblical Solutions,” “the Ministry,” “we,” “us,” or “our”) is a Christ-centered, nonprofit biblical counseling and discipleship ministry based in Amarillo, Texas. This Privacy Policy explains what information we collect through our website at biblical.solutions and our client portal, how we use and protect it, when and with whom we share it, and the choices you have. Please read it alongside our Terms of Service, which describes the nature of our ministry and the limits of confidentiality under Texas law.

1. Who This Policy Covers

This Policy applies to visitors to our website, individuals who submit forms or inquiries, donors, and counselees who use our client portal and counseling or discipleship services. By using our website, submitting information to us, or engaging our services, you agree to the practices described here.

2. Information We Collect

Information you provide directly

• Contact & identity information: name, address, email address, phone number, date of birth, and an emergency contact.
• Intake and counseling information: through our Data Gathering Form and during sessions, you may share sensitive personal information, including relationship and family details, occupation, health concerns, your faith and church background, your reasons for seeking care, and your personal history. Some of this information is deeply personal in nature (for example, information about abuse, trauma, or other sensitive experiences). You decide what to share.
• Scheduling information: appointment requests, availability, and booking details.
• Payment & donation information: when you pay a fee or make a donation, our payment processors collect the information needed to complete the transaction. We do not store full card numbers on our servers.
• Documents & signatures: consent forms (including our “Right to Minister” consent document) and any documents you sign or upload through the portal.
• Communications: emails, messages, and any other correspondence you send us.

Information collected automatically

• Technical & usage data: IP address, browser type, device information, pages visited, and similar analytics collected through cookies and similar technologies (see Section 11).
• Portal activity: login activity and actions taken within the client portal.

3. How We Use Your Information

We use the information we collect to:

• Provide biblical counseling, discipleship, and related ministry services;
• Schedule, confirm, and follow up on appointments;
• Create and manage your client portal account and deliver your documents;
• Process payments and donations and issue receipts;
• Communicate with you about your care, our services, and ministry updates you have requested;
• Maintain ministry records and improve our services;
• Carry out administrative, security, and operational tasks; and
• Comply with the law and meet our legal and ethical obligations, including mandatory reporting.

We do not sell your personal information, and we do not use the sensitive information you share in counseling for advertising.

4. Confidentiality and Its Limits

The personal and spiritual information you share with us is held in confidence and used only to help your counselor care for you. Because we are a ministry rather than a licensed professional practice, this confidentiality is a commitment of ministry ethics rather than a statutory medical privilege. Texas law requires us to make certain disclosures regardless of confidentiality, including:

• Suspected abuse or neglect of a child. Texas law (Tex. Fam. Code § 261.101) requires any person, including clergy, to report suspected child abuse or neglect, and this duty applies even to communications that would otherwise be privileged.
• Suspected abuse, neglect, or exploitation of an elderly person or a person with a disability (Tex. Hum. Res. Code Ch. 48).
• A serious and imminent risk of harm to you or to another identifiable person.
• A valid court order, subpoena, or other legal process requiring disclosure.

We may also share information with your written consent. A fuller description of confidentiality and these legal exceptions is provided in our Terms of Service and in the “Right to Minister” consent document you receive before services begin.

5. Use of Artificial Intelligence (AI)

We use AI-assisted tools to help operate the ministry efficiently. We want to be transparent about how we use them and how we protect your information.

• What we use AI for: administrative and operational tasks such as drafting and organizing communications, summarizing or formatting information, transcription, scheduling support, document preparation, and internal research.
• Human oversight: AI does not provide your counseling and does not make spiritual or pastoral decisions. A real person reviews AI-assisted work, and your counselor remains responsible for your care.
• How we protect your data: when AI tools are used in a way that may involve your personal information, we use reputable providers and take reasonable steps to limit access, to avoid having your information used to train third-party public AI models, and to use privacy-protective settings where available.
• Limitations: AI-generated output can be inaccurate or incomplete and is never a substitute for professional medical, legal, financial, or mental-health advice.
• Your choice: if you prefer that your sensitive counseling information not be processed by AI-assisted tools, let us know and we will honor reasonable requests to the extent practical.

6. How We Share Information

We share information only as needed to operate the ministry and as required by law. We may share information with:

Service providers

We use trusted third-party providers to run our website and ministry operations. Each receives only the information needed to perform its function and is expected to protect it. These include:

Legal and safety disclosures

We may disclose information when required by law, in response to valid legal process, to comply with mandatory reporting obligations, or to protect the safety of any person, as described in Section 4 and in our Terms of Service.

We do not sell your information

We do not sell or rent your personal information to anyone.

7. The Client Portal

Our client portal lets you securely access your documents, giving history, sessions, and account details. Access is protected by authentication. You are responsible for keeping your login secure and for any activity that occurs under your account. Documents you sign or store are kept in protected areas of our system and served only to authenticated users.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls, encryption in transit, and protected document storage. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us right away.

9. Data Retention

We keep ministry records for as long as needed to provide care, to maintain the integrity of our records, and to meet legal, tax, and operational requirements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it. You may request deletion of your information as described below, subject to records we are required or permitted to retain.

10. Your Choices and Rights

You may:

• Request access to the personal information we hold about you;
• Request that we correct inaccurate information;
• Request deletion of your information, subject to records we must retain by law or for legitimate ministry purposes;
• Unsubscribe from non-essential emails using the link in any such email; and
• Ask questions about how your information is handled.

To make a request, contact us using the details in Section 13. We may need to verify your identity before acting on a request.

11. Cookies and Tracking

Our website uses cookies and similar technologies to make the site work, remember your preferences, keep your portal session active, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect information from children under 13 through our website. Where ministry services involve a minor, we require the involvement and consent of a parent or legal guardian. If you believe a child has provided us information without appropriate consent, please contact us so we can address it.

13. Third-Party Links

Our website may link to other sites we do not control. This Policy does not apply to those sites, and we are not responsible for their privacy practices. Please review the privacy policy of any third-party site you visit.

14. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the “Last Updated” date above and, where appropriate, provide additional notice. Your continued use of our website or services after an update means you accept the revised Policy.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Biblical Solutions
5601 I-40 West, Suite 215
Amarillo, TX 79106
Email: [email protected]
Web: biblical.solutions
501(c)(3) nonprofit — EIN 83-0703748